Privacy Policy

Last updated: June 2026

1. Controller

funeral europe operates the marketplace at shopfuneraleurope.com. For the purposes of the General Data Protection Regulation (GDPR), the data controller is funeral europe, based in Spain. Contact: sales@shopfuneraleurope.com

2. What data we collect

  • Name, company name, VAT number
  • Email address and phone number
  • Billing and shipping address
  • Order and transaction history
  • Login credentials (encrypted)
  • Browser and usage data via cookies

3. Why we collect it

  • To process orders and manage supplier/buyer accounts
  • To communicate about orders, invoices and platform updates
  • To comply with legal and tax obligations
  • To improve the platform based on usage data

4. Legal basis

We process your data on the basis of contract performance (Art. 6(1)(b) GDPR), legal obligation (Art. 6(1)(c) GDPR), and legitimate interest (Art. 6(1)(f) GDPR). Where we rely on consent, you may withdraw it at any time.

5. Data sharing

We do not sell your data. We share data only with:

  • Payment processors (Stripe) to handle transactions
  • Hosting providers (Hostinger) for platform infrastructure
  • Suppliers or buyers strictly as needed to fulfil an order

6. Data retention

Account data is retained for as long as your account is active. Order data is retained for 7 years to comply with Spanish tax law. You may request deletion of non-mandatory data at any time.

7. Your rights

Under GDPR you have the right to access, rectify, erase, restrict, and port your personal data. You also have the right to object to processing and to lodge a complaint with the Spanish data protection authority (AEPD) at aepd.es.

8. Cookies

We use essential cookies for platform functionality and session management. No advertising or tracking cookies are used without your consent. See our Cookie Policy for details.

9. Security

All data is transmitted over HTTPS. Passwords are stored encrypted. Access to personal data is restricted to authorised personnel only.

10. Contact

For any privacy-related requests: sales@shopfuneraleurope.com